Power Sentry COMPASS 4 User Manual
Page 64
Newpoint Technologies, Inc. COMP-USER-006
Salem, NH 03079 Rev. 3.2 –01/31/01
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Before you call for support, review the checklist below to further
diagnose the problem, or even to solve the problem without further
assistance.
q
Have you recently modified your system? Is it possible to return
to the original configuration?
q
Have you upgraded your operating system? a driver file?
q
What is the exact error message received? What were you doing
(under what conditions) when the error occurred? Does the error
occur frequently? constantly?
q
Does every user account experience the same problem? (Does
an operator have a problem but your super-user does not?)
q
Windows NT offers an Event Log that may provide useful
information. On the NT Desktop, click on the Start button, then
Programs / Administrative Tools (Common) / Event Viewer.
Review each event logged at approximately the same time that
you experienced the problem in Newpoint Compass.