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Branch office, Normal mode, Local mode – Nortel Networks 6140 User Manual

Page 99: Troubleshoot branch office, Branch office 99

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Branch Office

Branch Office

This section describes the Branch Office handset which can operate in Normal Mode
or Local Mode.

Normal Mode

In Normal Mode, the handset registers with the Main Office and receives services
from the Main Office. At any time during Normal Mode, you can check local mode
functionality (make and receive calls) by enabling Local Mode and then return to
Normal Mode.

Local Mode

If the WAN connection goes down, the handset loses communication with the Main
Office TPS. The handset then registers with the Branch Office and receives services
from the Branch Office. When in Local Mode,

Local Mode

displays on the handset.

Troubleshoot Branch Office

When using Branch Office, you can see error messages on your screen. Table 4 lists
error messages and corrective actions.

Table 4
Troubleshoot Branch Office

Display Message

Probable Cause

Actions

Local Mode

Network problem.

Contact local network
administrator if problem
persists.

Local Mode
Invalid ID (1)

Gatekeeper unable to find end
point from Branch User ID.

Notify local network
administrator.

Local Mode
Invalid ID (2)

Branch User ID not found in
any equipped TN.

Notify local network
administrator.