While on an active call, Place a call on hold, Transfer a call – Nortel Networks 6140 User Manual
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While on an active call
While on an active call
This section describes the features that are available during an active call.
Place a call on hold
Use the Hold feature when talking on one line and another call arrives on a second
line. Retain the original call by placing it on hold and then answer the second call.
To place a call on hold:
To activate the
Hold
function, press
FCN
and select the
Hold
soft key. The
number that corresponds to the line on
hold flashes in the upper display area.
If
Automatic Hold
is enabled, the
active call is automatically placed on
hold when you answer the second call.
To retrieve a call on hold:
1.
Press the
Line
button plus the line
number of the call that you wish to
retrieve to access the Feature Keys
menu in the active (off-hook) state.
2.
Press
Enter
.
Transfer a call
Use the Transfer feature to redirect a call to the appropriate person.
To use the Transfer feature to direct
a call to a third party:
1.
Select the
Transfer
soft key.
2.
Enter the DN to which the call is being
transferred.
3.
When the number rings or a person
answers, press the
Transfer
soft key
again to talk.