Nortel Networks 7400 - Manual (Page 134)

Meridian 1 Option 11c 125
Call Centre Management
ISDN Private Networking
Outstanding Investment
Protection
IP Solutions on Demand
Symposium call centre products improve operating efficiency with functionality
that also provides the best in customer service. If a business relies on telephone
inquiries, order taking and collections, the Option 11C supports Automatic Call
Distribution and Symposium Call Centre solutions, call-handling software that lets a
business offer unsurpassed customer service. These advanced and networked call
centre services offer skills-based routing to geographically distributed agents for
24/7 operation. Easy Graphical User Interface management and reporting gives
businesses an in-depth analysis of a call centre’s operational efficiency, traffic and
revenue generating capabilities. Symposium Call Centre is a full-powered, state-of-
the-art, server-based, flexible, scalable solution offering the best in customer
relationship management.
Meridian 1 Option 11C is ready to help you take full advantage of Integrated Services
Digital Networking (ISDN), a set of standards capable of transmitting fully digital
communications (voice, data, fax and image) over the same facilities. Today, ISDN
capabilities can display a caller's name and the incoming phone number over a
private network. Option 11C with its increased processing power presents a very
strong networking capacity that can fully take advantage of networking capabilities
Option 11C is designed to accommodate future technological innovations and
advances currently being pursued by our research and development teams.
Nortel Networks takes pride in its record of protecting customers' investments in
communications over the long term. All the performance, value, simplicity and
unparalleled quality you'd expect from Nortel Networks, the leading manufacturer
of digital communication systems, is available with Meridian 1 Option 11C
The Meridian 1 Option 11C is fully IP-enabled. Customers can get server-based IP
applications that can be integrated with their existing network, such as CallPilot,
Symposium Call Centre and Optivity Telephony Manager. And they can get the
newest IP solutions designed to save money and keep them connected. With the
Option 11C, customers can add Internet Telephony Gateways that let them place
voice calls over IP on their company’s in-building LAN, or route calls over IP to
remote offices. For small remote offices, Option 11C systems can use the Remote
Office 9150, which can seamlessly extend all host features and applications to
remote users of Meridian digital telephones over IP and/or circuit-switched
connections. The newest IP solution for the Option 11C is called the IP Expansion
Option. This is the easiest way to migrate a customer’s users safely and gradually to
voice-over IP, using their managed LAN. It increases trunking capacity and allows
the Option 11C to operate as a standalone unit. Power outages at a main location are
not a problem since this remote system carries on alone until the outage is restored.
These IP solutions can be added easily, whenever they are required. With the
Meridian 1 Option 11C, it is good to know that as technology moves toward
sophisticated IP solutions, customers can safely move with them.
Features and Benefits continued…