Chapter – Neo Car Audio Car Audio User Manual

Page 15

T R O U B L E S H O O T I N G

Symptom

Cause

Remedy

No Power

Blown fuse

Replace fuse with same amp.
Rating. If the fuse blows
again, call tech support.

No Power

Bad connection

Check cable connection.

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Alternator noise is heard
(Changes with gas)

Wrong wiring creates ground
loop.

Call tech support or ask a
local car audio shop.

TBA
TBA

Radio can’t recognize Neo
iON

Wrong selection on dip switch
in the converter box

Select the right protocol for
you car. (See Page 2)

Radio can’t recognize Neo
iON

Bad cables or cables are not
connected properly between
converter box and car radio

Check connection and cables,
push in firmly.

Radio can’t recognize Neo
iON

Radio is not communicating
with the right CD iON protocol

Call support, we can resolve
any technical problem you
have.

Radio can’t recognize Neo
iON

Yellow and black cables are
not connected to Power 12+
and Ground. ( Only on some
models)

Please read manual and see if
your car requires to connect
the yellow and black cable to
power and ground

Neo iON suddenly is not
recognized any more

Bad connector or power
discharge

Unplug the black converter
box from radio and plug
again

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Chapter