Napoleon Fireplaces EF30G - Manual (Page 20)

W415-0760 / 12.19.08
20
8.0 troubleshooting
!
WARNING
Turn off the fireplace completely and let cool before servicing. Only a qualified service person should
service and repair this electric fireplace.
SYMPTOM
Dim or no flame.
Ember bed is not
glowing or dimming.
Fireplace turns off
and will not turn on.
Fireplace will not
come on when switch
is flipped to ON.
Remote control does
not work.
No warm air is
coming out of the
fireplace.
PROBLEM TEST SOLUTION
Bulb(s) are burnt out.
Bulb(s) are burnt out.
Fireplace has overheated and
safety device has caused the
termal switch to disconnect.
House circuit breaker has tripped.
Fireplace is not plugged into an
electrical outlet.
Fireplace has overheated and
safety device has caused the
thermal switch to disconnect.
Low batteries.
Room temperature is higher
than the fireplace setting (if it is
set to LO or MED).
- Inspect the bulbs inside the flame generation cylinder
drum and replace them if necessary.
- Inspect the ember bed bulbs and replace them if necessary.
- Unplug the unit, allow fireplace to cool for 10 minutes, then
plug it back in.
- Reset house circuit breaker.
- Check plug and plug it in.
- Unplug the unit, allow fireplace to cool for 10 minutes, then
plug it back in.
- Replace AA batteries in remote transmitter.
- Set fireplace to a higher temperature setting (MED or HI).
tp - trouble shooting Warning
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