Panduit PTR3E User Manual

Page 57

SECTION 6.

TROUBLESHOOTING

This section has been compiled to help you produce output on the PTR3E. Use this

section to make sure the basics have been checked before deciding you are unable to

proceed any further. The section is divided into four parts:

• Initial Checklist
• IEEE1284 Parallel Interface
• RS232C Serial Interface
• Error Signals

INITIAL CHECKLIST

1. Is the printer powered up and On-Line?

2. Is the ERROR light on the front panel off? If this light is on, it may

mean the Print Head Assembly or the Label Hold-Down is not closed

and latched in position.

3. Are the LABEL and RIBBON lights on the front panel off? If these

lights are on, the labels or ribbons may be incorrectly loaded.

USING THE IEEE1284 (PARALLEL) INTERFACE

1. Is the IEEE1284 parallel printer cable connected securely to your

parallel port (DB-25S Female) on the PC and to the IEEE1284 connector

on the printer?

WARNING: Never connect or disconnect interface cables (or use a

switch box) with power applied to either the printer or the host.

This may cause damage to the interface circuitry and is not

covered by warranty.

2 Does the Parallel interface cable used meet IEEE1284 specifications? If

it does not and you are connected to an IEEE1284 or ECP parallel port on

the computer, the printer may not be able to communicate correctly.

3. Is there more than one parallel interface port on your PC (LPT1,

LPT2, etc.)? If so, make sure you are sending data out the correct port.

Is the IEEE1284 Interface Module installed in the printer? The

PTR3E requires the new IEEE1284 Parallel Interface (PN WCL40470)

to take advantage of the faster data transmission speeds. The older

Parallel Interface Modules will work, but at a reduced capability.