Planet Technology ISDN Internet Telephony PBX System IPX-1800N User Manual
Page 54
PLANET IP PBX user’s manual
or 3.
Optional Worktime
Special holidays or work day. User can set date and its work time, or set
it to a whole-day holiday.
5.8
Interactive Voice Response (IVR)
Interactive Voice Response (IVR) helps a caller to select options from voice menus by pressing keys
on a telephone keypad. With IVR, a caller can connect to an expected extension or a service promptly.
PLANET IP PBX enables multiple configurable IVR menus in a single system, and each of them could
have a hierarchy up to three layers. Select Feature -> IVR to add, edit and delete the IVR menus.
You can also manage IVR prompts, used by IVR menus, in this page.
Add a new IVR Menu
1.
Enter a name of an IVR menu in IVR Name, and click a file
in the Prompt list.
2. Click
ADD next to the IVR Name box to set the new IVR
name in Info. System will prompt to ask for confirmation
whether a Worktime setting is required or not. This is
because Worktime setting can only be added when
creating a new IVR. After creation, an IVR without
Worktime setting cannot be associated with a Worktime
setting later. If Worktime setting is indeed not required,