Limited warranty statement – Panasonic TH-37PH9UK User Manual

Page 51

MBS0306A1046

Panasonic Broadcast & Television Systems Company
Unit of Panasonic Corporation of North America

Executive Offi ce :
One Panasonic Way 4E-7, Secaucus, NJ 07094 (201) 348-7000

EASTERN ZONE : One Panasonic Way 4E-7 Secaucus, NJ 07094 (201) 348-7621
Mid-Atlantic/New England : One Panasonic Way 4E-7 Secaucus, NJ 07094 (201) 348-7621
Southeast Region : 1225 Northbrook Parkway, Ste 1-160 Suwanee GA 30024 (770)338-6835
Central Region : 1707 N Randall Road E1-C-1, Elgin, IL 60123 (847)468-5200

WESTERN ZONE : 3330 Cahuenga Blvd W., Los Angeles, CA 90068 (323) 436-3500
Dallas Region : 6226 Abington Way, Houston, TX 77008 (713) 802-2726
No. CA/Northwest Region : 5870 Stone Ridge, #3, Pleasanton, CA (925) 416-5108

Government Marketing Department : 52 West Gude Drive, Rockville, MD 20850 (301) 738-3840

Panasonic Canada Inc.
5770 Ambler Drive
Mississauga, Ontario
L4W 2T3

Customer’s Record
The model number and serial number of this product can be found on its back cover. You should note this serial number
in the space provided below and retain this book, plus your purchase receipt, as a permanent record of your purchase
to aid in identifi cation in the event of theft or loss, and for Warranty Service purposes.

Model Number

Serial Number

Panasonic Canada Inc.

Broadcast & Television Systems Division

5770 Ambler Drive, Mississauga, Ontario L4W 2T3

LIMITED WARRANTY STATEMENT

Panasonic Canada Inc. (also known as PCI) warrants this product to be free of
defects in material and workmanship under normal use during the applicable
warranty coverage period described below. PCI agrees to repair, or at its option,
exchange, any part that becomes defective. However, the product must be
purchased and serviced in Canada. The product or part that shows evidence of
defect must be delivered prepaid or carried in to an authorized Panasonic Broadcast
Service Center. This warranty does not cover shipping costs.

The warranty coverage period is one year for both parts and labour beginning with
the date of original end user purchase, subject to the exceptions as stated below.
Repaired or replacement parts supplied during the warranty coverage period carry
the unexpired portion of the original warranty coverage period. Proof of product
purchase is a condition of warranty service. The owner must produce the product
purchase receipt or other satisfactory evidence of date of original purchase.

This warranty does not apply to external appearance items, such as handles, knobs,
safety windows, etc. This warranty does not apply to any part, or parts, of the
product, installed, altered, repaired or misused in any way that, in the opinion of PCI,
affects the reliability of or detracts from the performance of the product.

For products requiring routine preventive maintenance, that maintenance must be
performed in order to maintain warranty coverage.

Serial numbers that have been altered, defaced or removed void this warranty. This
warranty does not cover replacements or repairs necessitated by loss or damage
resulting from any cause beyond the control of PCI.

Marking or retained images (sometimes called “burn-in”) resulting from the display of
fixed images on video display products are not defects and are not covered under
this warranty.

THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. IN NO EVENT WILL PANASONIC CANADA INC. BE LIABLE FOR
ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES.

In certain instances, some jurisdictions do not allow the exclusion or limitation of
incidental or consequential damages, or the exclusion of implied warranties, so the
above limitations and exclusions may not be applicable.

Warranty Service
If the product needs to be shipped for service, carefully pack (preferably in the
original carton) and enclose a letter, detailing the complaint. Send prepaid and
adequately insured to the local authorized Panasonic Broadcast Service Centre in
your area or to Panasonic Broadcast & Security Systems Service Department, 5770
Ambler Drive, Mississauga, Ontario, L4W 2T3. Shipping to the latter location
requires a return authorization before shipment. No liability is assumed for loss or
damage to the product while in transit.

Item

Video Tape

P2 Cards

Video Heads

D5 Video heads

Maintenance Items

Colour Camera CCD
Imaging Block

LCD/CRT Monitors

* DLP™ Projectors

* LCD Projectors above

2,500 ANSI Lumens

* LCD Projectors below

2,500 ANSI Lumens

Projector Lamps

Plasma Displays

Hard Drive Disk Unit

Parts

30 days—Replacement only
(content not covered)

(Content not covered)

1 year or 2,000 hrs. (prorated)
Whichever comes first

1 year or 500 hrs.
Whichever comes first

90 days

2 years

3 years or 5,000 hrs.
Whichever comes first

3 years or 2,500 hrs.
Whichever comes first

3 years or 1,500 hrs.
Whichever comes first

90 Days or 500 hrs.
Whichever comes first

1 year (burn-in not covered)

1 year plus balance (if any) of
any original Manufacturer’s
Limited Warranty.
(Content not covered)

Labour

N/A

1 year or 2,000 hrs.
Whichever comes first

1 year or 500 hrs.
Whichever comes first

90 days

1 year

3 years or 5,000 hrs.
Whichever comes first

3 years or 2,500 hrs.
Whichever comes first.

3 years or 1,500 hrs.
Whichever comes first

90 Days or 500 hrs.
Whichever comes first.

1 year (burn-in not covered)

1 year

≥Dust, smoke, rental/staging environment and twenty-four/seven operation, dramatically

decreases the interval between performances of routine preventive maintenance required
to maintain this warranty coverage.

WARRANTY COVERAGE PERIOD EXCEPTIONS