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11 troubleshooting – Philips DCM263/55 User Manual

Page 33

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34

Black and white or distorted picture

The disc does not match the TV color

system standard (PAL/NTSC).
Sometimes a slight picture distortion may

appear. This is not a malfunction.
Clean the disc.

A distorted picture may appear during

progressive scan setup.

The aspect ratio of the TV screen cannot be
changed even though you have set the TV
display format.

The aspect ratio if fixed on the loaded

DVD disc.
The aspect ratio may not be changed for

some TV systems.

No sound or poor sound

Adjust the volume.

Disconnect the headphone.

Ensure the wireless subwoofer is

connected.

Remote control does not work

Before you press any function button,

first select the correct source with the
remote control instead of the main unit.
Reduce the distance between the remote

control and the unit.
Insert the battery with its polarities (+/–

signs) aligned as indicated.
Replace the battery.

Aim the remote control directly at the

sensor on the front of the unit.

Disc does not play

Insert a readable disc and ensure that the

label side faces outwards.
Check the disc type, color system and

regional code. Check for any scratches or
smudges on the disc.
Press

SYSTEM MENU to exit the system

setup menu.
Disable the password for parental control

or change the rating level.

11 Troubleshooting

Note

Never remove the casing of this system.

To keep the warranty valid, never try to repair
the system yourself.
If you encounter problems when using this
system, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips web site (www.
Philips.com/support). When you contact Philips,
ensure that your Philips is nearby and the model
number and serial number are available.

No power

Ensure that the AC cord of the apparatus

is connected properly.
Ensure that there is power at the AC

outlet.
As a power-saving feature, the system

switches off automatically 15 minutes
after track play reaches the end and no
control is operated.

No disc detected

Insert a disc.

Check if the disc is inserted upside down.

Wait until the moisture condensation at

the lens has cleared.
Replace or clean the disc.

Use a finalized CD or correct format disc.

No picture

Check the video connection.

Turn on the TV to the correct Video-In

channel.
Progressive scan is activated but the TV

does not support progressive scan.

EN

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