Polycom QSX 3725-22370-001/B - Manual (Page 42)

Keeping Your Software Current
You can download the web-based SoftUpdate application to update the QSX system
software. It is available on Polycom’s support website, which is accessible at
www.polycom.com .
To upgrade your software via the Internet:
1. From your computer, go to www.polycom.com .
2. Log in to the Polycom Product Resource Center, navigate to the QSX systems
product page, and download the QSX system software upgrade file in .zip format.
3. Double-click the software .zip file to extract the file.
4. Double-click Softupdate.exe.
5. Click Softupdate, and then enter the IP address of the system you want to
upgrade. Enter the administrator password, if required, and click OK to begin the
upgrade.
6. You can disable the Save my current system settings option to return all admin
settings to their default values when upgrading the QSX system software.
7. Click Continue to upgrade the QSX system software.
Resetting a Forgotten Administrative Password
If you forget the administrator password and cannot gain access to the QSX Admin
Web, follow these steps:
1. Put the QSX system in Boot UI mode:
• If you have a Content Controller, hold down the Info button while you
disconnect and reconnect power to the QSX system base.
• If you do not have a Content Controller, connect a serial cable from a
computer to the QSX system base. Enter the command swus.
2. FTP into the QSX system using the IP address shown on the Boot UI screen.
3. Log in as admin.
4. Press when prompted for a password.
5. Enter the following command to delete the current, unknown password:
del sw.dat
6. Enter the following command to restart the QSX system without a password:
quote boot
Now you can log in to the QSX Admin Web with a blank password and set a new
password.
Viewing Call Details
QSX system meeting participants can view some information about the current call on
the Info screen. Administrators can view statistics and call information on the
Diagnostics screen of the QSX Admin Web.
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