Panasonic KX-TDA15 - Manual (Page 127)

1.8 Utilising the Call Centre
User Manual 127
1.8.2 Monitoring and Controlling the Call Status of an Incoming
Call Distribution Group (Incoming Call Distribution Group
Monitor)
– Monitoring the Status of Waiting Calls
– Monitoring and Changing the Log-in/Log-out Status of Extensions
The extension assigned as a Supervisor extension can monitor and control the status of other extensions
in an incoming call distribution group. It should have a PT with 6-line display. The display and DSS buttons
show as follows:
Monitoring the Status of Waiting Calls
The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an incoming
call distribution group has an overflowed call, the display shows the status automatically.
The following information is displayed.
• The current date/time
• The ICD Group extension number/name
• The number of waiting calls
• The longest waiting time
• The date/time when cleared at last time
• The total number of received calls
• The number of overflowed calls
• The number of unanswered calls
• The average waiting time of queuing calls
Date/Time &
extension no.
Busy Status Monitor
Initial Display
Queuing Monitor
Busy Status Monitor
Monitoring the
Call Status
Call Log History
Busy Status Monitor
Queuing Monitor
Log-in/Log-out Monitor
Monitoring the Call Status
and Log-in/Log-out Status
"SPRVS"
"EXIT" "EXIT"
"LOG" "EXIT"
739
ICD Group: Incoming Call Distribution Group
ICD Group
extension
no.