Appendix f: troubleshooting, Appendix f: t roubleshooting, I. d – Phonetics 2000 User Manual
Page 109
Appendix F: Troubleshooting
109
APPENDIX F: T
roubleshooting
In the event that a problem is encountered, this section will assist you in determining the cause, so that you can return the
unit to its usual monitoring routine with minimal interruption.
Most problems with the Sensaphone 2000
®
are easy to identify and can be quickly corrected, and are found under the
following general headings:
• Data Communications
• Dial-Out
• T
emperature
Monitoring
• General Prob
lems
If you have tried the solutions outlined in this section and are not satisfied with the results, call Phonetics Customer
Service at (610)558-2700, or follow the guidelines for shipping the Sensaphone 2000 to Phonetics for service (see
Appendix H).
I.
D
AT
A
C
OMMUNICA
TIONS
1.
The Sensaphone 2000 w
on’
t
communicate with m
y
computer
through the RS232 por
t.
The wrong Comm P
o
rt
ma
y be se-
lected in Manager 2000
The cab
le is connected to y
our
computer’
s parallel por
t.
Change the Comm P
o
rt
in the Com-
munications Setup screen.
Connect the cab
le to one of y
our PC’
s
serial por
ts.
Pr
oblem
Cause
Solution