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Lacie safe hard drive user manual page, Troubleshooting – LaCie SAFE User Manual

Page 37

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LaCie SAFE Hard Drive

User Manual

page

Troubleshooting

Problem

Questions to Ask

Solution

Does your computer’s con-

figuration meet the mini-

mum system requirements

for use with this drive?

Check section 2.2.

Minimum System Requirements

.

Error messages under

Mac OS 10.x

Did you get an Error –50

message while copying to a

FAT 32 volume?

When copying files or folders from Mac OS 10.x to a FAT 32

volume, certain characters cannot be copied. These characters include,

but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters

are not being used.

Did you get an error message

telling you that the drive

has been disconnected when

coming out of sleep mode?

Simply ignore this message. The drive will remount to the desktop.

LaCie drives conserve power by spinning down when you set your

computer to sleep mode, and when the computer is “woken” from

sleep, it does not give the drive enough time to spin-up from its sleep

mode.

Are other USB devices con-

nected to the same port?

Disconnect any other USB devices and see if performance improves.

Is the drive connected to a

USB 1.1 port on your com-

puter, or to a USB 1.1 hub?

If so, it is normal that the drive runs at USB 1.1 speeds. A USB 2.0

device can only run at USB 2.0 speeds when connected to a USB 2.0

port or hub and controlled by the appropriate USB 2.0 drivers.

Is the drive connected to

a USB 2.0 port on your

computer?

Check to see that the USB 2.0 drivers for your Host USB 2.0 port

and for your USB 2.0 device have been correctly installed (see section

7.3.

Optimizing USB Connections

section for a more detailed discus-

sion). If in doubt, uninstall the driver and then reinstall it.

Does your computer or

operating system support

USB 2.0?

See section 7.3.

Optimizing USB Connections

section for a more

detailed discussion.