Lenovo 3000 V200 User Manual
Page 44
v
Lenovo
hardware
repair
-
If
the
problem
is
determined
to
be
caused
by
Lenovo
hardware
under
warranty,
trained
service
personnel
are
available
to
provide
the
applicable
level
of
service.
v
Engineering
change
management
-
Occasionally,
there
might
be
changes
that
are
required
after
a
product
has
been
sold.
Lenovo
or
your
reseller,
if
authorized
by
Lenovo,
will
make
selected
Engineering
Changes
(ECs)
available
that
apply
to
your
hardware.
The
following
items
are
not
covered:
v
Replacement
or
use
of
parts
not
manufactured
for
or
by
Lenovo
or
nonwarranted
parts
Note:
All
warranted
parts
contain
a
7-character
identification
in
the
format
FRU
XXXXXXX
v
Identification
of
software
problem
sources
v
Configuration
of
BIOS
as
part
of
an
installation
or
upgrade
v
Changes,
modifications,
or
upgrades
to
device
drivers
v
Installation
and
maintenance
of
network
operating
systems
(NOS)
v
Installation
and
maintenance
of
application
programs
To
determine
if
your
Lenovo
hardware
product
is
in
warranty
and
when
the
warranty
expires,
go
to
and
click
Warranty
,
then
follow
the
instructions
on
the
screen.
Refer
to
your
Lenovo
hardware
warranty
for
a
full
explanation
of
Lenovo
warranty
terms.
Be
sure
to
retain
your
proof
of
purchase
to
obtain
warranty
service.
If
possible,
be
near
your
computer
when
you
make
your
call
in
case
the
technical
assistance
representative
needs
to
help
you
resolve
a
computer
problem.
Please
ensure
that
you
have
downloaded
the
most
current
drivers
and
system
updates,
run
diagnostics,
and
recorded
information
before
you
call.
When
calling
for
technical
assistance,
please
have
the
following
information
available:
v
Machine
Type
and
Model
v
Serial
numbers
of
your
computer,
monitor,
and
other
components,
or
your
proof
of
purchase
v
Description
of
the
problem
v
Exact
wording
of
any
error
messages
v
Hardware
and
software
configuration
information
for
your
system
The
telephone
numbers
for
your
Customer
Support
Center
location
are
located
in
the
section
of
this
guide.
Note:
Telephone
numbers
are
subject
to
change
without
notice.
For
the
latest
list
of
Customer
Support
Center
telephone
numbers
and
hours
of
Getting
help
and
service
34
Lenovo
3000
V200
Service
and
Troubleshooting
Guide