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Chapter 6. getting help and service, Getting help and service, Getting help on the web – Lenovo 3000 V200 User Manual

Page 43: Calling the customer support center, Chapter, Getting, Help, Service, Calling, Customer

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Chapter

6.

Getting

help

and

service

Getting

help

and

service

If

you

need

help,

service,

technical

assistance,

or

just

want

more

information

about

Lenovo

computers,

you

will

find

a

wide

variety

of

sources

available

from

Lenovo

to

assist

you.

This

section

contains

information

about

where

to

go

for

additional

information

about

Lenovo

computers,

what

to

do

if

you

experience

a

problem

with

your

computer,

and

whom

to

call

for

service

should

it

be

necessary.

Microsoft

Service

Packs

are

the

latest

software

source

for

Windows

product

updates.

They

are

available

via

Web

download

(connection

charges

may

apply)

or

via

a

disc.

For

more

specific

information

and

links,

please

go

to

the

Microsoft

Web

site

at

http://www.microsoft.com.

Lenovo

offers

Up

and

Running

technical

assistance

with

installation

of,

or

questions

related

to,

Service

Packs

for

your

Lenovo-preinstalled

Microsoft

Windows

product.

For

information,

please

contact

the

Customer

Support

Center

at

the

phone

number(s)

listed

in

“Worldwide

telephone

list”

on

page

35.

Some

fees

might

apply.

Getting

help

on

the

Web

The

Lenovo

Web

site

on

the

World

Wide

Web

has

up-to-date

information

about

Lenovo

computers

and

support.

The

address

for

the

Lenovo

home

page

is

http://www.lenovo.com.

You

can

find

support

information

for

your

Lenovo

3000

computer

at

http://www.lenovo.com/support.

Research

this

Web

site

to

learn

how

to

solve

problems,

find

new

ways

to

use

your

computer,

and

learn

about

options

that

can

make

working

with

your

Lenovo

computer

even

easier.

Calling

the

Customer

Support

Center

If

you

have

tried

to

correct

the

problem

yourself

and

still

need

help,

during

the

warranty

period,

you

can

get

help

and

information

by

telephone

through

the

Customer

Support

Center.

The

following

services

are

available

during

the

warranty

period:

v

Problem

determination

-

Trained

personnel

are

available

to

assist

you

with

determining

if

you

have

a

hardware

problem

and

deciding

what

action

is

necessary

to

fix

the

problem.

©

Copyright

Lenovo

2007

33

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