Spectra Logic T50E - Manual (Page 20)

Returning Components
20
Returning Components
After you complete the replacement procedure, you may be asked to return the
component to Spectra Logic. If you need to return the flash card, ship it in a padded
envelope mailer. If you are not asked to return the flash card, dispose of it in the same
manner as other electrical components, such as computer monitors and keyboards.
1. Before you ship a component back to Spectra Logic, obtain a Return Materials
Authorization (RMA) number from a SpectraGuard Technical Support
representative. Spectra Logic needs this number to identify the part on its arrival.
2. Write the RMA number on the shipping label. If you fail to include the RMA number
on the label, the package will be returned to you. If you do not know your RMA
number, contact SpectraGuard Technical Support.
3. Follow the steps in the table below that are appropriate for your location.
Instructions for Domestic Returns Notes
Ship the package to:
Spectra Logic Corporation
ATTN: {RMA Number}
Suite B
5571 Arapahoe Avenue
Boulder CO 80303
• Make sure you write the RMA number on the
shipping label.
• For follow-up on RMA equipment service
and returns, contact SpectraGuard Technical
Support either by phone or email (see
Contacting Spectra Logic on page 2).
Instructions for International Returns Notes
1. Fill out your portion of the International
Shipping Instructions form, available on
the Spectra Logic Web site.
2. Return the form to Spectra Logic in one
of the following ways:
Email: [email protected]
Fax: 303.939.8844
Post: Spectra Logic
International Returns
1700 N 55th Street
Boulder CO 80301
USA
• Spectra Logic arranges for return shipment
when a request is made to International
Shipping.
• When you receive confirmation from Spectra
Logic, follow the instructions given to
prepare the component for pickup by the
shipper.