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Troubleshooting – Sharp BD-HP25U User Manual

Page 59

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57

Appendix

The following problems do not always suggest a defect or malfunction of this Player.

Refer to the problems and lists of possible solutions below before calling for service.

Power

Problem

Possible causes and solutions

The Player power cannot be turned on.

• Is the power cord firmly plugged into the AC outlet? (Page

20)

• When the power cord is plugged into an AC outlet, press and hold

POWER on the Player until “

” appears on the

front panel display. Then, after the POWER indicator is lit, turn on the power. (Page

60)

• Press

POWER after the POWER indicator turns on. (Page 21)

The Player power is turned off.

• Is “Auto Power Off” set to “Yes”? When “Auto Power Off” is set to “Yes”, the power will be automatically turned off after

10 continuous minutes of inactivity (no playback). (Page

43)

Basic Operation

Problem

Possible causes and solutions

The remote control does not work.

• Use the remote control within its operating range. (Page

20)

• Replace the batteries. (Page

20)

• Reset the remote control.

Press and hold

1 (the number button) first and then ENTER on the remote control together for more than 5 seconds.

Cannot operate the Player.

• Are you operating the Player within the specified operating temperature range? (Page

62)

Playback

Problem

Possible causes and solutions

The Player cannot play a disc.

• Take out the disc and clean it. (Page

13)

• Make sure that the disc is loaded properly (aligned in disc tray and label-side up). (Page

25)

• Make sure that region code on the disc matches that of this Player. (Page

9)

• Allow any condensation in or near the Player to dry. (Page

13)

• Check that the disc is recorded in the compatible TV system (PAL or NTSC).
• The Player cannot play back video which was not recorded normally. (Page

10)

• Proper playback may be impossible due to the state of the disc recording, a scratched, warped or dirty disc, the state of

the pick-up, or compatibility issues between this Player and the disc being used. (Pages

10, 13)

• When the recorded time of a disc is unusually short, playback may not be possible.
• BD-RE/R discs recorded in a format other than BDMV/BDAV cannot be played back. (Page

9)

The disc is automatically ejected after closing the disc

tray.

• Make sure that the disc is loaded properly (aligned in disc tray and label-side up). (Page

25)

• Take out the disc and clean it. (Page

13)

• Make sure that the disc is playable. (Page

9)

Appendix

Troubleshooting

(Continued on the next page)