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Reference – Samsung E330 User Manual

Page 59

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persistently failed to take reasonable

care of your phone your cover will be

cancelled.

6.10 Orange may at its option require you

to return your phone for examination

before a replacement is supplied.

6.11 If Orange has reasonable cause to

believe you have made a fraudulent

claim your cover will be cancelled.

6.12 You must provide any assistance

and/or information that Orange

reasonably requests in connection

with the replacement of your phone.

6.13 A replacement item will be refused or

you will be charged for any

replacement if you have not complied

with the terms of the Insurance policy

and of Orange Care.

6.14 If your phone is lost or stolen or

maliciously damaged whilst you are

abroad you must report the loss or

theft to the relevant local authority and

to Orange as soon as possible but in

any event as soon as reasonably

practicable after you discover loss

theft or malicious damage. A

replacement phone will not be sent to

you until you return to the United

Kingdom.

6.15 Where a replacement phone is issued

under the warranty the original phone

must be returned to Orange.

6.16 You may be charged the

recommended retail price of any

battery charger or antenna returned to

Orange which is shown not to be that

originally supplied with the phone or of

any phone returned to Orange which

is shown to have been deliberately

damaged.

6.17 If your phone is lost or stolen, or

maliciously or accidentally damaged

so that it is no longer operable and

such lost theft or damage falls outside

116

these terms and conditions then

Orange may entirely at its discretion

agree to sell you a replacement phone

at prevailing replacement phone

prices. The charge for any

replacement phone so supplied will be

applied to your Orange account.

6.18 Orange will use its reasonable

endeavours to dispatch any

replacement phone to you within 24

hours of agreeing to issue such

replacement, however, for reasons

beyond our control this may not

always be possible.

6.19 Orange will arrange with you a place

and time period for any replacement

phone to be delivered, on payment of

the administration fee detailed in

clause 9.6. We reserve the right to

impose a delivery charge if you are

unavailable for the delivery as agreed.

6.20 Any replacement phone received

under either clause 3 or clause 7 will

not attract a further period of

Insurance or warranty. For the

avoidance of doubt (subject to the

provisions of clause 6) the periods

stated in clauses 8.1, 9.1 and 10.2 as

appropriate will continue to apply from

the date such cover originally came

into effect.

6.21 Any claim accepted under Orange

Care purchased as an optional extra

with your Pay Monthly service plan will

be subject to an administration fee.

See clauses 9.6, 9.6.1, and 9.6.2. for

details

reference

reference

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