Shark VAC-THEN-STEAM MV2010WC - Manual (Page 10)

14 TOLL FREE: 1-800-798-7398 15 www.SharkVacThenSteam.com
English Troubleshooting Guide
Euro-Pro One (1) Year Limited Warranty
EURO-PRO Operating LLC warrants this product to be free from defects in material and
workmanship for a period of one (1) year from the date of the original purchase, when utilized for
normal household use, subject to the following conditions, exclusions and exceptions.
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, return the complete appliance and accessories, freight prepaid.
For Customer Service support, call 1 (800) 798-7398 or visit our website at
www.SharkVacThenSteam.com.
If the appliance is found to be defective in material or workmanship, EURO-PRO Operating
LLC will repair or replace it free of charge. Proof of purchase date and a check made payable
to
EURO-PRO Operating LLC in the amount of $19.95 to cover the cost of return shipping and
handling must be included. *
The liability of EURO-PRO Operating LLC is limited solely to the cost of the repair or
replacement of the unit at our option. This warranty does not cover normal wear of parts and
does not apply to any unit that has been tampered with or used for commercial purposes. This
limited warranty does not cover damage caused by misuse, abuse, negligent handling or damage
due to faulty packaging or mishandling in transit. This warranty does not cover damage or
defects caused by or resulting from damages from shipping or repairs, service or alterations to
the product or any of its parts, which have been performed by a repair person not authorized by
EURO-PRO Operating LLC.
This warranty is extended to the original purchaser of the unit and excludes all other legal and/
or conventional warranties. The responsibility of
EURO-PRO Operating LLC warranty if any,
is limited to the specific obligations expressly assumed by it under the terms of the limited
warranty.
In no event is EURO-PRO Operating LLC liable for incidental or consequential
damages of any nature whatsoever. Some states/provinces do not permit the exclusion or
limitation of incidental or consequential damages, so the above may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from
state to state or province to province.
*Important: Carefully pack item to avoid damage in shipping. Be sure to include proof of
purchase date and to attach tag to item before packing with your name, complete address and
phone number with a note giving purchase information, model number and what you believe
is the problem with the item. We recommend you insure the package (as damage in shipping
is not covered by your warranty). Mark the outside of your package “ATTENTION CUSTOMER
SERVICE”. We are constantly striving to improve our products, therefore the specifications
contained herein are subject to change without notice.
Visit www.SharkVacThenSteam.com for more
helpful hints and support.
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Vac-Then-Steam™
will not turn on.
Your Vac-Then-Steam™ should be securely plugged into a
120V AC electrical outlet only.
Check your fuse or breaker.
Switch Steam or Vacuum Power button to the
ON “I”
position.
The Vac-Then-Steam™
will not make steam.
Make sure the water tank is filled to the indicated fill line.
Attach Steam Pad and Frame to base of the unit.
Switch Steam Power button to the
ON “I” position.
TILT MOP HANDLE BACK TO GENERATE STEAM.
The Vac-Then-Steam™
leaves water on the floor.
Check to see if your micro-fiber cleaning pad has absorbed
too much moisture. We recommend you unplug the
Vac-Then-Steam™ and replace the micro-fiber cleaning pad.
Make sure the steam pad is attached correctly.
Wait 30 seconds after switching Steam Power button ON
before mopping, allowing water to heat to a 212°F sanitizing
steam. If the unit is not allowed to heat properly, some
water may be emitted.
The Vac-Then-Steam™
is hard to push.
Make sure the steam pad is attached correctly.
Check to see if the cleaning pad is excessively dirty. Replace
if the pad is too dirty or wet.
Try increasing the height of the pole for better leverage by
rasing the height of the telescopic pole.
The Vac-Then-Steam™
is not picking up dirt.
Check filters to see if they need cleaning. Follow instruc-
tions for rinsing and drying the filters before re-inserting
back into the unit. (See “Maintenance” sections for
instructions.)
Dust cup may be full. Empty the dust cup.
Check nozzle at the cleaning base for blockages. Clear
blockages if required.
OWNERSHIP REGISTRATION CARD FOR
CANADIAN CONSUMERS ONLY
Please complete and return or call 1-800-798-7398 to register your new Shark ® product
within ten (10) days of purchase . The registration will enable us to contact you in the event
a product defect is discovered. By returning this card you acknowledge to have read and
understood the instructions for use, and warnings set forth in the accompanying instructions.
RETURN TO: EURO-PRO Operating LLC, 4400 Bois Franc, St. Laurent, Quebec H4S 1A7
PURCHASER: ……………………………………………………………………………………………...........................................
ADDRESS: ………………………………………………………………………………………………..............................................
DATE OF PURCHASE: …………………………………………………………………….. MODEL: ……………...................
NAME AND ADDRESS OF STORE: ………………………………………………………………….................................
MV2010WC
MV2010WC_11_IB_ENG_100803.indd 14-15 04/08/10 9:38 AM