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Connecting with a computer – Sony DPP-FP77 User Manual

Page 57

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57

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Tro

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es
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ting

Connecting with a computer

Symptom

Check

Cause/Solutions

The images on the
memory card or a
USB memory
inserted in the
printer are not
displayed on the
PC.

c The printer does not provide a function for

viewing the memory card or a USB
memory images from the printer.

You lost the
supplied CD-ROM
and want to obtain
a new one.

c Please download the printer driver from

the Customer support home page
(

.page 67). Or contact your Sony

dealer.

The printer driver
cannot be
installed.

• Are you sure that you have

followed the installation
procedures correctly?

c Follow the procedures in the operating

instructions to install the driver
(

.page 38). If an error occurs, restart

your computer and perform the
installation procedures again.

• Is another application

program running?

c Exit all applications and then install the

driver again.

• Did you specify the CD-

ROM as the installation CD-
ROM correctly?

c Double-click My Computer and then the

CD-ROM icon in the open window.
Follow the procedures in the operating
instructions to install the driver.

c The USB driver may not be installed

properly. Follow the operating
instructions to install the USB driver
again.

• Is there an anti-virus

program or other program
running on the system?

c If there is an anti-virus program or other

program running on the system, exit it and
then start installing the driver.

• Did you log on using an

Administrator user account?

c To install the driver, you must log onto

Windows using an Administrator user
account.

Continued

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