Sony S-Frame 4-155-700-17 (1) User Manual

Page 94

You lost the
supplied CD-ROM
and want to obtain
a new one.

—

c Please download the printer driver from

the Customer support web site. Or contact
your Sony dealer.

The printer driver
cannot be
installed.

• Are you sure that you have

followed the installation
procedures correctly?

c Follow the procedures in the operating

instructions to install the driver (

.page

73). If an error occurs, restart your
computer and do the installation
procedures again.

• Is another application

program running?

c Exit all applications and then install the

driver again.

• Did you specify the

CD-ROM as the installation
CD-ROM correctly?

c Double-click “Computer (My Computer)”

and then the CD-ROM icon in the open
window. Follow the procedures in the
operating instructions to install the driver.

—

c The USB driver may not be installed

properly. Follow the operating
instructions to install the USB driver
again.

• Is there an anti-virus

program or other program
running on the system?

c If there is an anti-virus program or other

program running on the system, exit it and
then start installing the driver.

• Did you log on using an

Administrator user account?

c To install the driver, log onto Windows

using an Administrator user account.

This unit does not
respond to the
printing order
from the
computer.

—

c If there is no trouble displayed on the

Windows desktop, check this unit’s LCD
screen.
If this unit shows trouble, do the
following:
1. Turn off the 1 (on/standby) button of

this unit.

2. Disconnect the power cable, wait for 5

to 10 seconds, and then connect the
cable again.

3. Restart your computer.
If these do not solve the problem, consult
with your Sony dealer or service facilities.

Symptom

Check item

Cause/Solutions