StarTech.com STARVIEW SV441DUSBI - Manual (Page 47)

Instruction Manual
42
Troubleshooting
Forgotten master password.
You can reset the master password using the serial interface on the unit. Use the
S command, and type a new password. The old password is not required for this
procedure.
Remote mouse and local mouse don’t line up.
Use the Mouse resync command in the main menu or press the Resync button on
the Bribar. If the mouse pointers still don’t line up, verify that mouse acceleration has
been disabled.
NOTE: The Windows login screen does not accept the “mouse acceleration”
configuration, and always has the mouse accelerated regardless of your
configuration. Therefore, on this screen it is best to avoid using the mouse.
After resync, the mouse pointers are still not aligned.
Use the video adjust menu to position your video image exactly where it should be.
Normally a slight video positioning error is perceived as a mouse sync issue. A video
positioning error is visible as a black line along the top or bottom (and right or left)
edges of the remote screen. Remember to save your position changes!
Cannot login via SSH.
Remember to use either admin or a username created in the system as the user
name you give your SSH client.
If you see a warning about identity of host cannot be verified, and a question
about saving the host’s fingerprint, this is normal for the first time you connect to
any machine running SSH. You should answer yes so that your SSH client saves the
public key of this host and doesn’t re-issue this warning.
Certificate warning shown when connecting via HTTPS.
It is normal for a warning dialog to be shown when connecting via HTTPS. The
SSL certificate S uses is created when the unit is first produced. It does not contain
the correct hostname (subject name) because you can change the hostname as
required. Also, it is not signed by a recognized certificate authority (CA) but is signed
by our own signing authority.