Sonance TR - Manual (Page 4)

TECHNICAL ASSISTANCE AND SERVICE
If you any have questions about the operation or installa-
tion of this product, please call our Technical Assistance
Department on any business day at (800) 582-0772 or (949)
492-7777; from 7 a.m. to 5 p.m., PST.
If your speakers should need repair or service, contact your Sonance Authorized
Dealer for help, or use the following procedure:
1. Prior to calling, note the product’s model number, serial number, purchase date,
and the name and address of the dealer where you purchased the product.
2. Contact our Technical Assistance Department at the above number(s) and
describe the problem the unit is experiencing. If applicable, they will issue a
Return Authorization Number.
IMPORTANT: YOU MUST HAVE PRIOR AUTHORIZATION
TO RETURN YOUR SPEAKER TO SONANCE!
3. If you’re directed to return the unit to Sonance for repair, pack the unit in its
original shipping carton. If needed, you can obtain replacement packaging from
us for a small charge. Note: it is best if you place the box into an additional
outer “overcarton” before shipment to minimize a chance of theft in shipment.
Please include a copy of the original bill of sale inside the package.
4. Contact a package delivery company such as United Parcel Service or Federal
Express to arrange prepaid (not collect) shipping. Do not use the U.S. Postal
Service.
IMPORTANT: Freight collect shipments will be refused.
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6. Ship the packaged unit to:
Q
UALITY
A
SSURANCE
D
EPARTMENT
S
ONANCE
212 A
VENIDA
F
ABRICANTE
S
AN
C
LEMENTE
, CA 92672-7531
LIMITED LIFETIME WARRANTY COVERAGE
(U.S. ONLY)
S
ONANCE WARRANTS TO THE ORIGINAL RETAIL PURCHASER ONLY THAT
THIS
S
ONANCE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS
AND WORKMANSHIP
,
PROVIDED THE SPEAKER WAS PURCHASED FROM A
S
ONANCE
A
UTHORIZED
D
EALER
.
Defective products must be shipped, together with proof of purchase, prepaid
insured to the Authorized Sonance Dealer from whom they were purchased, or to
the Sonance factory at the address listed on this instruction manual.
Freight collect shipments will be refused. It is preferable to ship this product in
the original shipping container to lessen the chance of transit damage. In any case,
the risk or loss or damage in transit is to be borne by the purchaser. If upon
examination at the factory or Authorized Sonance Dealer it is determined that the
unit was defective in materials or workmanship at any time during this warranty
period, Sonance or the Authorized Sonance Dealer will, at its option, repair or
replace this product at no additional charge, except as set forth below. If this
model is no longer available and can not be repaired effectively, Sonance, at is
sole option, may replace the unit with a current model of equal or grater value.
In some cases where a new model is substituted, a modification to the mounting
surface may be required. If mounting surface modification is required, Sonance
assumes no responsibility or liability for such modification. All replaced parts and
product become the property of Sonance. Products replaced or repaired under this
warranty will be returned to the original retail purchaser, within a reasonable time,
freight prepaid.
This Warranty does not include service or parts to repair damage caused by acci-
dent, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures,
commercial use, voltage inputs in excess of the rated maximum of the unit, or
service, repair or modification of the product which has not been authorized or
approved by Sonance. This Warranty also excludes normal cosmetic deterioration
caused by environmental conditions. This Warranty will be void if the Serial Number
on the product has been removed, tampered-with or defaced. This Warranty is in
lieu of all other expressed warranties. If the product is defective in materials or
workmanship as warranted above, the purchaser’s sole remedy shall be repair or
replacement as provided above. In no event will Sonance be liable for any inci-
dental or consequential damages arising out of the use or inability to use the
product, even if Sonance or an Authorized Sonance Dealer has been advised of the
possibility of such damages, or for any claim by any other party.
Some states do not allow the exclusion or limitation of consequential damages, so
the above limitation and exclusion may not apply. All implied warranties on the
product are limited to the duration of this expressed Warranty. Some states do not
allow limitation on the length of an implied warranty. If the original retail pur-
chaser resides in such a state, this limitation does not apply.
EXCLUSIONS AND LIMITATIONS
The warranty set forth above is in lieu of all other warranties, express or implied,
of merchantability, fitness for a particular purpose, or otherwise. The warranty is
limited to Sonance products registered herein and specifically excludes any dam-
age to loudspeakers and other allied or associated equipment which may result for
any reason from use with this product. Sonance shall, in no event, be liable for
incidental or consequential damages arising from any breach of this warranty or
otherwise. This warranty gives you specific legal rights, and you may have other
rights which vary from state to state.
©2007 Sonance. All rights reserved. Sonance, Sonance Symphony, RotoLock and FastMount are registered trademarks of Dana Innovations.
Due to continuous product improvement, all features and specifications are subject to change without notice. For the latest Sonance product specification information visit
our website: www.sonance.com
212 Avenida Fabricante • San Clemente, CA 92672-7531 USA • (800) 582-7777 or (949) 492-7777 • FAX: (949) 361-5151 • Technical Support: (800) 582-0772
www.sonance.com
33-4339 06/07