Samsung HT-C550-XAC - Manual (Page 43)

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Other Information
Troubleshooting
Refer to the chart below when this product does not function properly. If the problem you are experiencing is
not listed below or if the instruction below does not help, turn off the product, disconnect the power cord,
and contact Samsung Electronics at 1-800-SAMSUNG.
Symptom Check/Remedy
I cannot eject the disc. • Is the power cord plugged securely into the outlet?
• Turn off the power and then turn it back on.
The iPod fails to connect. • Check the condition of the iPod connector and Dock.
• Keep the iPod S/W version up to date.
Playback does not start. • Check the region number of the DVD.
DVD discs purchased from abroad may not be playable.
• CD-ROMs and DVD-ROMs cannot be played on this product.
• Make sure that the rating level is correct.
Playback does not start
immediately when the
Play/Pause button is pressed. • Are you using a deformed disc or a disc with scratches on the surface?
• Wipe the disc clean.
Sound is not produced. • No sound is heard during fast playback, slow playback, and step motion playback.
• Are the speakers connected properly? Is the speaker setup correctly customized?
• Is the disc severely damaged?
Sound can be heard only from a
few speakers and not all 6. • On certain DVD discs, sound is output from the front speakers only.
• Check if the speakers are connected properly.
• Adjust the volume.
• When listening to a CD, radio or TV, sound is output to the front speakers only.
Select "PROLOG" by pressing PL II (Dolby Pro Logic II) on the remote control to
use all six speakers.
Dolby Digital 5.1 CH Surround
Sound is not produced. • Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is
produced only if the disc is recorded with 5.1 channel sound.
• Is the audio language correctly set to Dolby Digital 5.1-CH in the information display?
The remote control does not work. • Is the remote control being operated within its operation range of angle and distance?
• Are the batteries drained?
• Have you selected the correct mode(DVD RECEIVER/TV)?
• Disc is rotating but no
picture is produced.
• Picture quality is poor and
picture is shaking.
• Is the TV power on?
• Are the video cables connected properly?
• Is the disc dirty or damaged?
• A poorly manufactured disc may not be playable.
Audio language and subtitles do not work. • Audio language and subtitles will not work if the disc does not contain them.
The Disc/Title menu screen does not
appear even when the Disc/Title
function is selected. • Are you using a disc that does not contain menus?
Aspect ratio cannot be changed. • You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN
SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc
jacket and then select the appropriate function.
Other Information
HT-C550-XAC_0122.indd 43 HT-C550-XAC_0122.indd 43 2010-01-23 2:26:01 2010-01-23 2:26:01