Smart Technologies Interactive Whiteboard System 480i5 - Manual (Page 49)

The “Color Wheel Failure” message appears
If the “Color Wheel Failure” message appears and the projector enters Standby mode during use, the
projector has a color wheel issue.
g To resolve the “Color Wheel Failure” error
1. Put the projector into Standby mode, and then wait 15 minutes for it to cool down.
2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
3. Connect the power cable, and then turn on the projector.
4. If the previous steps don’t resolve the issue, disconnect the power cable, and then contact your
authorized SMART reseller ( smarttech.com/wheretobuy ).
The “Lamp Failure” message appears
If the “Lamp Failure” message appears and the lamp turns off during use or doesn’t turn on, one of the
following issues is occurring:
l
The lamp is overheating, likely due to blocked air vents.
l
The lamp has reached the end of its life.
l
The projector has an internal problem.
g To resolve the “Lamp Failure” error
1. Follow steps 1 to 5 of To resolve the “Projector Overheated” error on previous page.
2. If the lamp doesn’t illuminate, put the projector into Standby mode and wait 15 minutes for it to
cool down.
3. Disconnect the power cable.
4. Replace your lamp as described in Removing and replacing the projector lamp module on page
29.
5. If the projector still doesn’t turn on or if it continues to display the lamp error message,
disconnect the power cable, and then contact your authorized SMART reseller
( smarttech.com/wheretobuy ).
The projector Power light isn’t lit
If the projector Power light isn’t lit, one of the following issues is occurring:
l
There was a power outage or a power surge.
l
A circuit breaker or a safety switch was tripped.
C H A P T E R 6
Troubleshooting your interactive whiteboard system
39