Before contacting a service center – Samsung A63 User Manual

Page 92

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92

Before contacting a service center

Symptom

Causes

Remedy

- White balance setting is

incorrect

- Exposure is excessive

- Cable connection is incorrect

- The camera is off

- There are no batteries, the

batteries are exhausted or the

AC adapter is not connected.

- The operating system is not

Windows 98, 98SE, 2000, ME,

XP/ Mac OS 9.0~10.2.

Alternatively the PC does not

support USB

- The camera driver is not

installed

Colour of image is

different to the

original scene

Images are too

bright

When using the

PC’s explorer, the

[Removable Disk]

file does not show

- Select appropriate White balance

- Reset exposure compensation

- Check the connection

- Turn the camera on

- Insert new batteries or check the adapter

connection

- Install Windows 98, 98SE, 2000, ME, XP/

Mac OS 9.0~10.2 to PC that supports USB

- Install a [USB Storage Driver]