SATO MB400I - Manual (Page 16)

T
roubleshooting
12
31
T
roubleshooting
12
30
* : Contact your nearest service center or retail store.
12. Troubleshooting
The status of this printer is indicated by the STATUS LED display and a buzzer
sound. When the STATUS LED display or buzzer indicates the status below, the
STATUS LED/buzzer
LED: ON (red)
LED: Blinking (red) every 2 seconds
Buzzer: One long beep
LED: ON (red)
LED: Two colors blinking alternately
(green
➝ red) every 2 seconds
Buzzer: One long beep
LED: Blinking (red) every 0.5 seconds
Buzzer: Three short beeps
LED: Blinking (green) every 1 second
Buzzer: One long beep
LED: Blinking (green) every 0.5
seconds
Buzzer: One long beep
LED: Blinking (red) every 4 seconds
Buzzer: One long beep
LED: Blinking (green) every 2 seconds
LED: Patterned lighting (red ➝ OFF ➝
green ➝ OFF) every 1 second
LED: Two colors blinking alternately
(green
➝ orange) every 0.5 seconds
Content
Low battery
Module error (Bluetooth or
wireless LAN)
1 Program abnormality
error
2 FLASH ROM error
Head error
Cover open
Out of paper
Sensor error
Communication error
Buffer almost full
Buffer overflow
Sleep mode
Head overheating protection
function
Manual dispensing mode
Mode
All modes
Online
After turning power on
Online
Online
Online
Online (printing or
receiving data)
Online (printing or
receiving data)
All modes
All modes
Online (automatic
dispenser printing or
dispenser operation 2)
Cause
1 The battery is not fully charged.
1 Interface module is in abnormal condition.
(Bluetooth or wireless LAN)
1 A FLASH ROM reading/writing error has
occurred.
1 The head has a broken wire.
1 The cover is not locked.
2 Cover opening/closing sensor is in abnormal condition.
1 Out of labels.
1 The sensor level is incorrect.
2 The sensor type is incorrect.
3 The paper is misrouted.
1 The communication conditions are incorrect.
2 Cable connection is in abnormal condition.
1 The receiving buffer is running out of
capacity.
1 Data has exceeded the receiving buffer
capacity.
2 The communication conditions are
incorrect.
1 This is not an error.
The printer is operating in low power
consumption mode.
1 This is not an error.
The head overheating protection function operates
when the head temperature exceeds 70 ° C.
1 This is not an error.
2 Press the PRINT button to print one label.
Clearing method
1 Charge the battery.
1 Replace the board.*
1 Replace the FLASH ROM.*
2 Re-download the program.*
1 Replace the head.*
1 Lock the cover.
2 Adjust the sensor.*
1 Set a new roll of label.
1 Adjust the sensor level.*
2 Match the sensor type.
3 Remove the label roll and place it correctly.
1 Correct the communication conditions.
2 Check the cable connections.
1 Pause host data transmission, wait for the
buffer to empty, then retransmit data.
1 Transmit data corresponding with the
communication conditions.
2 Correct the communication conditions.
1 Clear by pressing a button, receiving data,
or opening/closing the main cover.
1 This is cleared when the head temperature
falls to 55 ° C.
1 Automatically cleared when the designated
number of labels are printed.
printer is in an abnormal condition. Clear the error using the clearing method.
The printer will automatically turn off in about 30 seconds after a low battery
display appears. Confirm that the power is off, then remove the battery pack and
charge it.