Sony PEG-S360 - Manual (Page 211)

211 Chapter6 Additional information
If you still cannot perform a HotSync operation
You cannot perform a HotSync operation before you install
the Palm Desktop for CLIÉ software onto your computer
If you perform a HotSync operation before you install the CLIÉ drivers,
other drivers may be installed. Make sure to install the Palm Desktop for
CLIÉ software first and then perform a HotSync operation.
Do not use a USB hub
If you connect the USB cable to your computer via a USB hub, you may not
be able to perform a HotSync operation properly. Make sure to connect the
USB cable directly to a USB connector of your computer.
Some computers have the hub function built into their internal circuity.
Contact your computer manufacturer if the USB connector of your computer
is connected to an internal USB hub.
Troubleshooting – Frequently Asked Questions