John Deere OMM141979 J9 - Manual (Page 36)

Quality Statement - 32
QUALITY STATEMENT
Quality Statement
Your product, designed and built by John Deere, is more
than just a purchase, it’s an investment in quality. That
quality goes beyond our equipment to your dealer’s parts
and service support.
That’s why John Deere has initiated a process to handle
your questions or problems, should they arise. If you have
questions or problems with your new product, please follow
the steps below.
To locate your nearest authorized servicing dealer, please
call the toll free number listed in your Tractor Operator’s
Manual.
Step 1
Refer to your operator’s manual
Step 2
Contact your dealer
Step 3
Call the Customer Communications Center
A. It has many illustrations and detailed information on the
safe and proper operation of your equipment. C. It gives ordering information for parts catalogs, service
and technical manuals.
B. It gives troubleshooting procedures, and specification
information. D. If your questions are not answered in the operator’s
manual, then go to Step 2.
A. Your authorized servicing dealer has the responsibility,
authority, and ability to answer questions, resolve
problems, and fulfill your parts and service needs. C. If the parts and service people are unable to resolve
your problem, see the dealership manager or owner.
B. First, discuss your questions or problems with your
dealer’s trained parts and service staff. D. If your questions or problems are not resolved by the
dealer, then go to Step 3.
A. Your authorized servicing dealer is the most efficient source in addressing any concern, but if you are not able to
resolve your problem after checking your operator’s manual and contacting your dealer, call the Customer
Communications Center.
B. For prompt, effective service, please have the following ready before you call:
• The name of the dealer with whom you’ve been
working.
• Your equipment model number.
• Number of hours on machine (if applicable).
• Your 13-digit serial number which you recorded on the
inside front cover of this manual.
• If the problem is with an attachment, your attachment
identification number.
C. Then refer to your Tractor Operator’s Manual to locate the Customer Communications Center toll free number and call
our advisor who will work with your dealer to investigate your concern.