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Troubleshooting guide – Jacuzzi Finestra FL61000 User Manual

Page 24

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Jacuzzi Whirlpool Bath: finestra Walk-in Bath

Page 2

fl61000B • 10/07

troUBlesHooting gUiDe

ProBleM

ProBaBle CaUses

reMeDY

Pump/motor does not start

No power to pump/motor

Reset dedicated GFCI

Pump/motor not plugged in

Insert plug fully into the control box motor connector

Pump/motor faulty

Replace pump/motor assembly

Jets are closed

Open jets by rotating counterclockwise

Control panel cable disconnected

Check the control cable between the control panel

and the control box. Reconnect if necessary

Dirty water sensor

Damage or disconnected cable at water sensor, water

too pure

Pump/motor operates but no fully

adjustable jets are functioning

Suction cover may be clogged

With motor turned off, remove safety cover and

remove any debris. Clean thoroughly before

replacing.

replace suction cover before operating

Pump/motor operates but air is not

injected into water

Air valves are closed

Use electronic controls to open air valves. Reset air

valves to allow air flow

Water leakage from pump unions

Overtightened; O-ring may be pinched or

improperly seated; under tightened

Untighten unions to check and reseat O-ring. If

O-ring has been pinched out of shape, replace (see

phone number below. When tightening union nuts,

hand tighten only

Pump/motor shuts off by itself before

set time elapses

Motor thermal protection has deactivated pump/

motor due to overheating (Supply voltage low)

Let motor cool; thermal protection will reset. Check

for proper ventilation (Check supply voltage)

Dedicated GFCI tripped

Reset dedicated GFCI. If it continues to trip, do not

use this unit. Disconnect the unit and have problem

corrected by a licensed electrician before using

Inadequate supply wiring

Consult a licensed electrician to correct wiring to unit

Control panel not responding

No power to control box

Power down the system by either unplugging the unit or

shutting off the power at the house breaker panel. Wait

15 seconds then power back up. Retry the system by

activating the feature that was not responding

Lighting does not work

Cable disconnected or broken

Unplug and reconnect cable from the control box to

the light. Replace the cable

Door does not seal properly

Door is not properly closed

Make sure the latches are engaged

Improperly leveled legs

Make sure bath is level

Seal is dirty or particles are on the seal

Clean seal with a non-alcohol cleaner

note: If unit is within the warranty period, contact Jacuzi Whirlpool Bath Service Support at 1-800-288-4002 with bath’s serial

number before work is started. The serial number is located on the specification/serial number plate (see Page 25)