Inter-Tel Axxess - Manual (Page 288)

Page 272
Voice Processing Features
AXXESS ® ADMINISTRATOR’S GUIDE – January 2004
Automated Attendant
AUTOMATED ATTENDANT
The automated attendant is a programmable feature that can be used to provide automated call
answering service. Calls can transfer, forward, or directly ring in to an automated attendant. A
Voice Processor is required for the Automated Attendant feature on the System. Calls to the
automated attendant application are processed as follows.
When an automated attendant answers a call, it plays a recording that gives dialing instruc-
tions. During or after the recording, the caller may then directly dial a station extension num-
ber, voice mail access number (if there is no associated mailbox), or hunt group pilot number.
Or, the caller may use the directory to look up the desired extension.
CALL TO AUTOMATED ATTENDANT
Automated Attendant answers
and plays a greeting followed by
a menu of options.
Caller selects option Caller does not
select an option
Call is sent to station,
hunt group, voice mail,
or operator destination.
Caller uses the
directory and
can select the
name of
desired party. Call is sent to
station, hunt
group, voice
mail, or opera-
tor destination. Call is sent to
the Automated
Attendant’s
designated
dial-0 operator.