Inter-Tel Axxess User Manual
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Page 263
System Features
AXXESS
®
ADMINISTRATOR’S GUIDE – January 2004
SMDR Report Format
FIGURE 12.
SMDR Report Format
TYP EXT# TRUNK
DIALED DIGITS
START ELAPSED
COST
ACCOUNT CODE
XXX XXXXXXXXXXX <28 characters>
HH:MM HH:MM:SS $XX.XX XXXXXXXXXXXX*
TYP
Call type abbreviations for:
*
Depending on how your system is programmed, the operator and international calls may be
displayed separately. If so, the operator calls are displayed under “OP,” and the international
calls are displayed under “INT.”
EXT
The extension number (XXXXX) of the last station to handle the call is shown. For a CO-to-
CO call, this field shows the extension number of the second trunk involved. For a conference
call, it shows the station that initiated or answered the call. For an unanswered ring-in, it
shows *****. An outgoing call that has been initiated by another trunk will show the initiat-
ing trunk’s number.
TRUNK
The extension number of the trunk used during the call is shown. For an IP network call, this
field shows the extension number of the IP connection used for the call.
DIALED
DIGITS
For an outgoing call: The first 28 digits of the telephone number are shown (if ARS was
used to place the call, the modified number, not the dialed digits, are shown). A “>” at the end
of the number indicates that more than 28 digits were dialed. Some digits may be suppressed
(see the previous page for an explanation). For a conference call, this field shows the station
that brought the trunk into the conference unless the conference ends as a call with only one
station and one trunk or if all conference parties are put on individual hold (in which case the
field shows the last party to handle the call).
For an incoming call: This field is determined by the service type of the trunk that was used
for the call and whether the digits are being suppressed. If the information is not suppressed, it
is included in the report as follows:
*Ring-in records appear only if ring-in diagnostic records are enabled as described on
Free
000
Local
LOC
Toll Local
TLC
Toll Long Distance
TLD
Operator/International
O/I*
DISA
DSA
Conference
CNF
DID/DNIS (non-DISA)
DID
Incoming
IN
Network
NET
SERVICE TYPE
CALL RECORD SHOWS:
RING-IN RECORD* SHOWS:
DID, DNIS, or *DNIS* (not DISA
ring-in)
Trunk DID or DNIS Information
Ring... Trunk DID or DNIS Information
DID, DNIS, or *DNIS* with DISA
ring-in
Blank if answered; DISA digits if
unanswered
DISA calls do not generate a ring-in
record
Caller ID, ANI, or *ANI*
Outside Party ANI or Caller ID
Ring...Outside Party ANI or Caller ID
*ANI*DNIS*
Outside Party ANI or Caller ID and
Trunk DID or DNIS Information
Ring...Outside Party ANI or Caller ID
and Trunk DID or DNIS Information
None
Blank
Blank