IBM 2196 - Manual (Page 135)

10-6 IBM Personal Computer User Guide
Quick problem solving chart
There is a problem
w ith the com puter. D id you add hardw are?
R em ove the hardw are you installed
and restart the com puter.
D oes the com puter still
have the problem ?
The hardw are you added m ay need to be
setup differently or m ay be incom patible.
IB M H elpw are can help! S ee the S upport
Inform ation section.
Y ou do not have a hardw are problem .
S ee the S upport Inform ation section. Y ou m ay have a hardw are problem .
F irst, see "S olving hardw are and
softw are problem s" on page 10-7.
If this does not fix the problem , see
the S upport Inform ation section.
Y es
Y es
N o
N o
D id the com puter pass all the hardw are tests?
Y ou do not have a hardw are problem . S ee the
S upport Inform ation section.
Y ou m ay have a hardw are problem . First, see "S olving hardw are
and softw are problem s" on page 10-7. If this does not fix the
problem , see the S upport Inform ation section.
Y es
N o
D id the com puter pass the test?
Y es N o
F rom W indow s, run the P C D r for W indow s program . U se the Q uick Test
D iagnostics option. S ee "S tarting P C D r for W indow s" on page 10-20 for details.
R un the diagnostics program on the
R ecovery and D iagnostics C D . U se
the R un N orm al T est option. S ee "S tarting
the E nhanced D iagnostics P rogram " on
page 10-21 for details.
Y es
N o
Y ou m ay have a hardw are problem .
First, see "S olving hardw are and
softw are problem s" on page 10-7.
If this does not fix the problem , see
the S upport Inform ation section.
D id the com puter pass all hardw aw re tests?
From W indow s, run the P C D r
for W indow s program . U se the
Q uick Test D iagnostics option.
S ee "S tarting P C D octor for
W indow s" on page 10-20 for
details.
R un the diagnostics program on the
R ecovery and D iagnostics C D . U se
the R un N orm al T est option. S ee "S tarting
the E nhanced D iagnostics P rogram " on
page 10-21 for details.
Y es
N o
Y ou m ay have a hardw are problem . First, see "S olving hardw are
and softw are problem s" on page 10-7. If this does not fix the
problem , see the support inform ation section.
D id the com puter pass the test?