What to do if – Motorola PCS telephone User Manual
Page 71
What to do if...
69
What to do if...
You can’t switch your
phone on
Check the battery. Is it charged, properly fitted and are the contacts clean and dry? See ’Important Battery
Information’ on page 11.
You can’t make calls
Check the antenna. Is it fully extended?
Check the signal strength meter in the display. If the signal is weak, move to an open space or, if you are in a
building, move closer to a window.
Check the Network Selection settings. Try Manual Selection, or try another network. See ’Network Search’ on page 55.
Check your Operator coverage map.
Is
Restricted
displayed? Check the Call Barring and Fixed Dialing settings.
Has the call charge limit been reached? Use your PIN2 code to reset the limit or contact your Service Provider.
Has a new SIM card been inserted? Check that no new restrictions have been imposed.
You can’t receive calls
Check the antenna. Is it fully extended?
Check the signal strength meter in the display. If the signal is weak, move to an open space or, if you are in a
building, move closer to a window.
Check the Call Forwarding and Call Barring settings. See ‘Call Forwarding’ on page 39 and ‘Call Barring’ on page 42.
Check the Ringer settings. If it is off, there is no audible alert. See ’Ringer On or Off’ on page 50.
Your phone won’t unlock
Have you inserted a new SIM card? Enter the new PIN code. See ’Entering Your SIM Card PIN Code’ on page 17.
Do you have a replacement phone? Enter the default phone unlock code - 1234.
Have you forgotten the unlock code? Press
M
repeatedly
to change the unlock code (you will need your
security code). See ’Change Unlock Code’ on page 50.
Your PIN is blocked
Enter the PIN unblocking code supplied with your SIM card. See ’Unblocking Your Phone’ on page 51.
Your PIN2 is blocked
Enter the PIN2 unblocking code supplied with your SIM card. See ’Change SIM PIN2 Code’ on page 51.
Your SIM card won’t work
Is the card inserted the right way round? See ’SIM Card Insertion’ on page 16.
Is the gold chip visibly damaged or scratched? Return the card to your Service Provider.
Check the SIM contacts. If they are dirty, clean them with an antistatic cloth.