Motorola DSR500 - Manual (Page 27)

27
RECEIVER WARRANTY COVERAGE
Within 1-365 days from date of purchase.
•
Call our Customer Care Centre (1 888 554-STAR) to
see if we can help you troubleshoot the problem on the
spot.
•
If it can’t be fixed over the phone, you’ll be given a
Return Tracking Code # (RTC) needed to return the
receiver for warranty coverage.
• We’ll have a replacement delivered to you.
•
Your new receiver package will include instructions for
returning the damaged receiver. When doing so, you
must enclose a proof of purchase (i.e. sales receipt)
and your RTC # and fail code (provided by Star Choice.
Shipping fees may apply.
•
We must get your damaged receiver within 30 days of
you getting the replacement. Otherwise, a charge for
the receiver will be applied to your account.
366 days or more – not covered under warranty.
Warranty Coverage
REMOTE CONTROL WARRANTY COVERAGE
Within 1-365 days from date of purchase.
• Call our Customer Care Centre (1-888-554-STAR) to
see if we can help you troubleshoot the problem on the
spot.
•
If it can’t be fixed over the phone, you’ll be given a
Return Tracking Code # (RTC) and fail code needed to
return the remote for warranty coverage. Shipping fees
may apply.
•
We’ll have a replacement delivered to you.
RECEIVER / REMOTE CONTROL WARRANTY ENTITLEMENT WILL NOT APPLY IN THE FOLLOWING CASES
Improper Handling – if the unit appears to have been dropped or otherwise damaged as a result of accident or neglect
Opened Case – if the receiver cover has been opened, tampered with or altered in any way
Liquid Spills – includes any foreign matter found in receiver (e.g., soft drinks, coffee, animal hair, etc.)
Lightning/Power Surge – if equipment is separately connected to a proper surge protector, refer to the warranty detail
provided by the manufacturer of the surge protector. Star Choice is not responsible for covering 3
rd party extended
warranties.
Unit Resold – if a unit has been resold from its original owner to another consumer