Motorola SM56 - Manual (Page 7)

Contact your sound card vendor for driver updates or more information.
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The modem cannot complete a connection to another modem
1. Ensure that your modem is dialing the correct number. Ensure that you've specified the correct
area code, if one is required.
2. Determine whether the remote modem is correctly configured to communicate with yours.
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The modem does not answer incoming calls
1. Ensure that the automatic answer parameter is set to one of the enabled options, using the ATS0
command (ATS0=1 to answer after one ring, ATS0=2 to answer after two rings, and so on).
2. Ensure that no other devices, such as fax or answering machines, are answering calls before the
modem does.
.
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The modem disconnects d uring a connection
1. Ensure that the telephone cable is securely connected at both ends.
2. Ensure that call-waiting is disabled. In most areas, the command *70 or #70 disables
call-waiting. Check with your telephone company for the correct key sequence. (With
call-waiting, the incoming call's click sound may be disrupting your call.)
3. Another phone extension in the house might have been picked up.
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Data is not transmitted or received for unusually long periods of time
1. Re-dial the call. (The telephone line connection may be poor.)
2. Try another ISP number, the server could be busy.
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Streaming applications like RealPlayer stop receiving data and report "Net
Congestion"
1. This usually occurs when the ISP, Internet, or streaming host side server is busy and there are
many users competing for bandwidth. It is not a modem problem.
• Poor s peakerphone quality using Direct X
If you are using the soft-speakerphone version of the SM56 (that uses Windows Direct X and the
PC sound system instead of dedicated voice hardware on the modem board, i.e. no speaker and
microphone jacks on the modem board), and the quality is poor refer to section 10, "Improving
Direct X Speakerphone Performance and Quality" for some hints and tips.
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You cannot enter tone selections successfully when calling tone-driven