Motorola QIP6200/QIP64xx User Manual

Page 47

QIP6200/QIP64xx User Guide

Problem Possible

Solution

There are no
graphics, closed
captions, or
program guides
appearing on the
TV screen

The set-top cannot generate graphics on all video
outputs at all times. If the set-top is set to 1080i, 720p, or
480p output format, graphics are only available on the
HD video outputs (HDMI and component video). If the
set-top is set to 480i, graphics are available on all video
outputs.

If the set-top is connected to a standard definition TV,
verify that the set-top is configured to use the 480i output
mode.

Verify that closed captions on the set-top have been
enabled in the User Settings menu.

If you are using an IEEE 1394 connection, on-screen
graphics – including closed captions and program guides
– will not be displayed.

There are black
bars to the right
and left of the
picture

Wide screen TVs display 4:3 programs in this format
unless set to Stretch. Turn on the 4:3 OVERRIDE feature
on the User Settings menu. This enables most wide
screen TVs to stretch the video to fill the screen (see
your TV manual for information about stretching 4:3
video).

If the set-top is connected to a wide screen TV, verify
that the TV TYPE is set to 16:9 in the User Settings
menu.

Many HD programs are broadcast in pillar-box format
with black bars to the left and right of the picture. These
programs are broadcast in 16:9 HD formats even though
the video is not 16:9.