Motorola Vanguard 305 - Manual (Page 95)

Warranty & Service
DSR305 User Guide 87
How to Obtain Warranty Service
To obtain warranty service, you must call or write Motorola BCS Technical
Response Center within the applicable warranty period at Motorola BCS
Technical Response Center, 6450 Sequence Drive, San Diego, CA 92121, (858)
535-1717.
When you call or write, explain the problem. Ask whether the component should
be returned for service or retained by you for servicing in place. Ask for a Return
Service Authorization (RSA) number and for the address to send the component if
the component is to be returned. (If you write, be sure to include a copy of your
sales receipt or other proof of purchase date, a copy of your warranty, your phone
number, and return address.
If the Motorola BCS Technical Response Center requests you to return the
component, pack it safely and securely, preferably in the original shipping carton.
Put the RSA number on the outside of the shipping carton. Enclose a letter
explaining the problem. Be sure to include a copy of your sales receipt or other
proof of purchase date, a copy of your warranty, and your phone number and
return address. Ship it insured to the authorized service center specified by
Motorola BCS. All packing, shipping and insurance charges to return the
component to Motorola BCS must be prepaid by you. A qualified technician may
be required to remove or install a component, and any charges for such work are
your responsibility.
NOTE: If the warranty on your component is expired, voided or inapplicable,
Motorola BCS will not repair the component until you agree to pay for quoted
charges. If you do not agree within 30 days, the component will be returned un-
repaired. You are responsible for transportation charges both ways on components
which are not under warranty. Out of warranty product shall be subject to
additional service and repair charges if it is determined that any product label,
marking or serial number has been altered, defaced or removed, and/or if a product
or component has been altered, modified, used improperly or had its housing
opened.
305.book Page 87 Tuesday, April 15, 2003 11:15 AM