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2 when calling for assistance – GarrettCom ES42 User Manual

Page 72

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ES42 Series Edge Switches

Installation and User Guide (05/05)

corrected, the Magnum ES42 Series Switch and its associated

cables are functioning properly.

6. If the problem continues after completing Step 5 above, contact your supplier

of the Magnum ES42 Series 10/100 Mb/s Switch unit or if

unknown, contact GarrettCom, Inc by fax, phone or email -

([email protected]) for assistance.

5.2 When Calling for Assistance

Please be prepared to provide the following information.

1.

A complete description of the problem, including the following points:

a. The nature and duration of the problem;

b. Situations/Environment when the problem occurs;

c. The components/devices involved in the problem;

d. Any particular application that, when used, appears to create the problem;

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