GarrettCom MAGNUM H80B - Manual (Page 29)

Magnum H80B and H80P Personal Hubs User Guide (07/95)
GARRETT
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5.2 When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the
following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to
create the problem;
2.
An accurate list of Garrett Communications product
model(s) involved, with serial number(s). Include the date(s) that
you purchased the products from your supplier.
3.
It is useful to include other network equipment models and
related hardware, including personal computers, workstations,
terminals and printers; plus, the various network media types
being used.
4.
A record of changes that have been made to your network
configuration prior to the occurrence of the problem. Any changes
to system administration procedures should all be noted in this
record.
5.3 Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return
Material Authorization (RMA) number. To obtain an RMA number,
contact Garrett Communications Customer Support at (510) 438-
9071 (office hours: 8AM - 5PM Pacific Standard Time) or send
email to [email protected]. Please have the following
information available when calling:
Name and phone number of your contact person.
Name of your company / institution
Your shipping address
Product name
Serial Number (or Invoice Number)
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the
problem.