American Time AllSync IQ - Manual (Page 37)

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© American Time
AllSync IQ Installation Manual
Troubleshooting Remote Connect
Glossary
Appendix
Troubleshooting
Installation
Intr
oduction
If you have trouble connecting the AllSync IQ Master to the Remote Connect software, follow these troubleshooting steps:
1. Check the Ethernet cable connection to the AllSync IQ Master. Make sure the patch cable is securely connected to
the Ethernet RJ-45 port and that it is not damaged. Have the cable tested or connect a computer or another Ethernet
device to this cable to confirm proper connection.
2. Ensure that the Remote Programming is enabled. From the main screen:
Press: P72 , enter User Lock, and press O . Press 2 to enter the Enable/Disable menu. Press 1 to enter the Remote
Prog menu.
If Remote Programming is Disabled, press 1 to enable and press O .
3. Confirm all Network settings (see "Ethernet Installation" section of this manual). Make sure the AllSync IQ master is
configured properly.
4. Confirm another device or computer on the network is not using the same Static IP address. The Network Administrator
should be able to resolve any conflicts.
5. Ensure that the Network has Port 80 open.
6. Ping the IP address of the unit from another computer to see if it is responding. Check with your Network
Comm Menu
Remote Prog
1=Enable 2=(Disable)
OK=Done
Comm Menu
Enable/Disable
1=Remote Program
2=Client 3=Server
If the problem cannot be resolved after following these steps, please call Technical Support at American Time at 800-
328-8996.