AXING HoE 1-03 - Manual (Page 53)

2015-08-23 | © AXING AG Switzerland | We reserve the right not to be liable for any changes in design and layout, errors and misprints 19
5. Troubleshooting
General information
 Check if all cable connections are fitted tightly.
 Check whether the HoE 1-0x devices can be accessed with the set IP address via the web browser.
 If you do not use a VLAN separated network, overloads and failures may occur in the network. If that is the
case, make sure your network will be configured by an experienced network technician.
 If you cannot locate the problem and if a network problem is present at the time, contact an experienced
network technician.
No video signal
 Check the cabling
 For testing purposes, connect the HoE 1-01 directly to the media output port of the HoE 1-03.
 Check if the videos in the file "Video" are available on the USB memory stick.
 Check if the USB memory stick is formatted with the file system FAT16 / FAT32.
 Check if the HoE 1-01 settings (located in the same network segment) are correct.
Poor or bumpy video
 Check the format of your video files.
 Please note that only formats listed in the "supported formats" will be supported.
No access to the web interface
 For testing purposes, use an alternative browser.
 Check the network connection (PING).
The web frontend is password protected
 Enter "admin" as user name and "ax8262" as password.
 You can change the password later by yourself.
The device always restarts automatically
 Please check if video files are available and if the data of the FTP server in the web interface have been
correctly entered.
The device does not start
 Check if the power cable is connected correctly.
 Disconnect it and re-connect it after about 20 seconds.
FTP sync status indicates that a synchronization process is running, but nothing has happened.
 Do you have a slow Internet connection? Is your FTP server accessible?
 Perhaps the last synchronization procedure has started, when the settings were still incorrect and now the
process tries to synchronize taking the old settings into account.
 In order to solve the problem, try restarting your device.
Video files are not synchronized
 Have you replaced the USB stick? Please note that only the USB stick provided by us is officially supported.
I want to reproduce images, but only videos can be played.
 Only if videos are available and can be played on this device, it is possible to change into the slideshow
mode. This mode remains active until the restart of HoE 1-03.