AltiGen MAXCS 7.0 MaxOutlook - Manual (Page 19)

MaxOutlook Manual 13
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Call Information Panel
The call information panel displays several columns of information about
calls:
Record— shows when a call is being recorded
State—the state of the currently active call:
• AA—the call is being transferred to an auto attendant
• Busy—callee is busy or not available
• Call Pending—the call is placed into a workgroup queue
• Conference—the call is in conference
• Connect—the call is connected
• Dial Tone—a dial tone is present, and MaxOutlook is ready to dial out
• Error—receipt of an error tone
• Hold—the call is on hold
• Hold Pending— the call is being transferred or conferenced
• Idle—the extension is not in use
• Play VM—playing voice mail (The Duration field displays the duration
of the voice mail as it plays. The duration display does not reflect fast
forward or rewind.)
• Record—recording an introductory message
• Ringback—caller sees this state while the callee’s phone is ringing
• Ringing—an outgoing call is ringing another phone or an incoming call
is ringing your phone
Name—the name of the person on the other end of the call, if available
Number—the phone number at the other end of the call
Group—your workgroup number for this call
DNIS—the DNIS number, if appropriate
Duration—duration of the call
Conference—indicates the conference host
Tabbed Pages
Nine tabbed pages are available on the bottom half of the MaxOutlook
screen: Directory, Monitor, History, Contacts, Voicemail, Speed Dial,
Greeting, MeetMe, LinePark. (If you have enabled MaxCall, the MaxCall tab
is available also. MaxCall requires a license and is discussed in “Using
MaxCall” on page 65.)