AltiGen MAXCS 7.5 Advanced Call Router - Manual (Page 29)

Advanced Call Router
Advanced Call Router Manual 25
1 – Use "ProductID" for the IVR tag. Advanced Call Router uses this IVR
input data as the source to search the database.
2 – Use "productnumber" for the Product Number field value. The first
record that matches the entered product number will be used.
3 – Use "extension" for the routing target, "skill" for the call skill level, and
"priority" for the call priority. Advanced Call Router retrieves these values
from the matched record and uses the values to route the call and set call
properties.
In this case, the program-generated query statement is enough; no
additional search criteria are needed.