5 mtsi warranty: united states & canada – Media Technology Systems ION8.8 User Manual
Page 29
Page 29 of 31
Aug‐09
5 MTSI Warranty: United States & Canada
MTSI ION 4.4 & 8.8 CobraNet™ Interfaces
Media Technology Systems Inc., of 766 Lakefield Road, Unit –F, Westlake Village, California 91361‐2050,
USA,
warrants
to
purchaser
and
subsequent
owner,
that
each
individual
product
is
free
from
defects
in
materials
and
workmanship
for
a
period
of
three
(3)
years
from
the
date
of
purchase.
Warranty is valid only within the country in which the product was purchased.
Warranty registration is required and can be performed through Online Registration at:
www.mediatechnologysystems.com/support/product-registration
Have
available
your
original
purchase
information
containing
model,
serial
number(s),
date
and
other
relevant
information
and
your
contact
details.
Adequate
Proof
of
purchase
is
required
should
a
product
not
have
been
registered
at
the
time
of
purchase
and
installation.
Exclusions from this Warranty:
Failures in new products, due to materials and workmanship are warranted only for a period of three (3) years
from the date of purchase, The Warranty Period.
This
warranty
does
not
cover
wear
items,
such
as:
connectors,
switches,
finish,
or
abuse
or
misuse,
or
operation
at
other
than
within
specified
conditions.
The
MTSI
warranty
also
does
not
extend
to
any
product
where
the
serial
number
has
been
defaced,
altered,
or
removed
in
any
way.
Understanding
the
typical
application
for
this
range
of
product.
We
advise
that
the
cause
of
any
failure
is
ascertained
prior
to
contacting
MTSI
or
its
agents
and
distributors.
Such
information
can
assist
both
you
and
MTSI
in
expediting
a
solution
for
such
problems.
U.S.A & Canada: No person or party is authorised to change, alter, enlarge, amend, restrict or in any other
way modify this warranty.
International Service
Service may be obtained from an authorized service center. (Warranty Terms and Conditions vary from country
to country. Contact your local MTSI distributor, dealer or representative for applicable terms and conditions) To
obtain service contact your local distributor or dealer and have available the original bill of sale as proof of
purchase. Should return to MTSI facilities be required, International customers must bear the cost of shipping
the product from any country (other than the USA and Canada), including the return shipment and any and all
duties, taxes and other such fees that may apply.
Warranty
Work:
Warranty work will only be carried out at MTSI’s facilities, or depending on the type of failure, at authorised
service centres. MTSI is aware that its products are used primarily in commercial applications where downtime
is critical, and undertakes to remedy and return and product in a timely manner. MTSI will bear the costs of
repair and return the product to the customer via the same method it was shipped to MTSI for service. This
applies only to the United States and Canada.
How to Obtain Warranty Service:
Notification of a need for Warranty Service must be made within the Warranty period.
Products will only be accepted with an MTSI issued RMA, Return Merchandise Authorization. RMA’s can be
received by contacting MTSI via email or telephone at the contact numbers below. Any product being shipped
without an RMA will be rejected. All returned product should be in original factory packaging. Any product
received in other than original factory packaging that is damaged will not be accepted for service under the
terms of this warranty. Care must be taken to assure suitable packaging is used should the original materials
not be available.