InFocus INF5520 - Manual (Page 61)

Limited Warranty Page 59
WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.
LIMITATION ON BRINGING ACTION: NO ACTION, REGARDLESS OF FORM, ARISING OUT OF THE AGREEMENT TO
PURCHASE THE PRODUCT MAY BE BROUGHT BY PURCHASER MORE THAN ONE YEAR AFTER THE CAUSE OF ACTION
HAS ACCRUED. GOVERNING LAW: ANY ACTION, REGARDLESS OF FORM, ARISING OUT OF THE AGREEMENT TO
PURCHASE THE PRODUCT IS GOVERNED BY THE LAWS OF THE STATE OF OREGON, U.S.A. MANDATORY ARBITRATION
– ANY ACTION, REGARDLESS OF FORM, ARISING OUT OF THE AGREEMENT TO PURCHASE THE PRODUCT IS SUBJECT
TO MANDATORY ARBITRATION.
ADDITIONAL RIGHTS. FOR CUSTOMERS, WHO ARE COVERED BY CONSUMER PROTECTION LAWS OR
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE
BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES PROVIDED BY
SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. THIS WARRANTY DOES NOT EXCLUDE, LIMIT OR
SUSPEND ANY RIGHTS OF CONSUMERS ARISING OUT OF NONCONFORMITY WITH A SALES CONTRACT. SOME
COUNTRIES, STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES OR ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION MAY
LAST, SO THE LIMITATIONS OR EXCLUSIONS DESCRIBED BELOW MAY NOT APPLY TO YOU. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY COUNTRY, STATE
OR PROVINCE. INFOCUS, THE WARRANTOR UNDER THIS LIMITED WARRANTY, IS IDENTIFIED AT THE END OF THIS
DOCUMENT.
EXTENDED WARRANTIES. InFocus extended product warranties are available for an additional charge. For further information on
InFocus extended product warranties, please contact InFocus or your product reseller.
OBTAINING WARRANTY SERVICE. Please access and review the online help resources located at www.infocus.com/support
before seeking warranty service. If the product is still not functioning properly after making use of these resources, please contact
InFocus Technical Support or, if applicable, an ASP using the information provided below. When contacting InFocus via telephone,
other charges may apply depending on your location. When calling, InFocus Technical Support or an ASP will help determine
whether your product requires service and, if it does, will inform you how InFocus will provide it. You must assist in diagnosing
issues with your product and follow InFocus’s warranty processes. InFocus may restrict service to the country where InFocus or its
Authorized Distributors originally sold the hardware product. InFocus will provide warranty service either (i) at an ASP location,
where service is performed at the location, or the ASP may send the product to an InFocus repair service location for service, (ii) by
sending you prepaid way bills (and if you no longer have the original packaging, InFocus may send you packaging material at your
cost) to enable you to ship the product to an InFocus repair service location, or (iii) by sending you customer-installable new or
refurbished replacement parts to enable you to conduct Customer Self Repair, or (iv) by exchanging the product for a new or
refurbished replacement.
Customer Self Repair
InFocus products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility
in performing defective parts replacement. If during the diagnosis period, InFocus identifies that the repair can be accomplished by
the use of a CSR part, InFocus will ship that part directly to you for replacement. There are two categories of CSR parts:

Parts for which customer self repair is mandatory. If you request InFocus to replace these parts, you will be charged for
the travel and labor costs of this service.

Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you
require that InFocus replace them for you, this may be done at no additional charge under the type of warranty service
designated for your product.
Based on availability and where geography permits, InFocus will attempt to ship CSR parts out the next business day. Customer
receipt will vary based upon the actual part, customer location and shipping method. Next day, same-day or four-hour delivery may
be offered at an additional charge where geography permits. If assistance is required, you can call the InFocus Technical Support
Center and a technician will help you over the phone. InFocus specifies in the materials shipped with a replacement CSR part
whether a defective part must be returned to InFocus. In cases where it is required to return the defective part to InFocus, you must
ship the defective part back to InFocus within a defined period of time, normally five (5) business days, and clearly display the
Return Material Authorization (RMA#) on the outside of the shipping carton or a similar package affording an equal degree of
protection. The defective part must be returned with the associated documentation in the provided shipping material. Failure to