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Troubleshooting – Humax IR-FOX C User Manual

Page 59

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13.2 Error Message

Error message

Possible causes

What to do

Please Insert
Smartcard

The Smartcard is not present

Insert the Smartcard.

Unknown
Smartcard

Faulty Smartcard or not an Irdeto
Smartcard.

Insert the appropriate Smartcard.
Contact the product distributor if the
problem persists.

Smartcard Failure

The current Smartcard may be
faulty.

Insert the appropriate Smartcard.
Contact the product distributor if the
problem persists.

Checking
Smartcard

The Smartcard is being verified. It
may be inserted up-side down.

Service is currently
scrambled

The Smartcard has expired or the
datecode on the card has gone
backwards.

Check Smartcard. Contact the
product distributor if the problem
persists.

Service Unknown

No service is located at the entered
channel number.

Service is currently
not running

Operating status of the service is set
to Off.

Parental Control
Lock

When the parental rating of the
event is greater than the setting
made via the Parental Control
menu.

Enter the PIN-code or reset the
settings.

No Event
Information

The information for the current event
or service has not been received,

No Signal

The signal is too weak.

Reset the cable.

No Service
available

There are no services available.

Reset the setting and restart
channel search.

13. Troubleshooting

GB 58