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HP PHOTOSMART 930 User Manual

Page 85

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Chapter 7: Troubleshooting and support

85

Lens is obstructed

Something is
blocking the lens
from extending
at power up.

Clear space for the lens so
it can extend.

Unsupported card

The card in the
memory slot is
not a memory
card or is not a
supported
memory card.

Ensure that the memory
card is the proper type for
your camera. (See

Appendix B: Specifications

on page 105.)

No card in
camera

The camera does
not have a
memory card
installed.

Install a memory card.

Card is
unformatted

The memory
card needs to be
formatted.

Format the memory card
by using the

Format Card

option in the

Delete

sub-

menu of the

Playback

menu. (See

Delete

on

page 55.) This will delete
all data on the card.

Card has wrong
format

The memory
card is formatted
for a different
device such as
an MP3 player.

Re-format the card by
using the

Format Card

option in the

Delete

sub-

menu of the

Playback

menu. (See

Delete

on

page 55.)

Unable to format

The memory
card is
corrupted.

Replace the memory card.

Message

Possible cause

Solution