HP COMPAQ PROLIANT DL320 - Manual (Page 27)

Service and Support
Offerings (HPCare
Pack Services) Hardware Services 4-Hour On-site Service
9 x 5 Coverage, 3 Years (6-3 Part Number for U.S.) 162676-002
9 x 5 Coverage, 3 Years (6-3 Part Number for EMEA) 324416-022
24 x 7 Coverage, 3 Years (6-3 Part Number for U.S.) 162675-002
24 x 7 Coverage, 3 Years (6-3 Part Number for EMEA) 376910-022
Hardware Services Next Business Day On-Site Service
9 x 5 Next Business Day Coverage, 3 Years (6-3 Part Number for U.S.) 102407-002
9 x 5 Next Business Day Coverage, 3 Years (6-3 Part Number for EMEA) 206947-022
Installation & Start-up Services
Hardware Installation (6-3 Part Number for US) 401791-002
Server Installation and Set-Up (Installation of the server, installation of the
appropriate service tools, check to ensure device SW and firmware is loaded
and installation of the operating system software (6-3 Part Number for EMEA) 204563-022
Pre-installation planning; unpack equipment, install most current Compaq HW
options internal to server at same time of server installation; assemble & test;
basic user information provided; Install & configure basic functionality of Win NT
Operating System plus up to 1 day start-up activity, configure print & network
access services, and orientation (6-3 Part Number for U.S.) 240013-002
Pre-installation planning; unpack equipment, install most current Compaq HW
options internal to server at same time of server installation; assemble & test;
basic user information provided; Install & configure basic functionality of NovellÒ
NetWare Operating System plus up to 1 day start-up activity, configure print &
network access services, and orientation (6-3 Part Number for U.S.) 240008-002
HP Care Pack Priority Services for ProLiant Servers – Priority Level
9 x 5 HW, 4-hr response, Next Available HW engineer; 9 x 5 Bronze Software
Support 2-hr response for Windows NT, Windows 2000, Professional, Server or
Advanced Server Operating System, Next Available Specialist (6-3 Part Number
for U.S.) 239928-002
9 x 5 HW, 4-hr response, Next Available HW engineer; 9 x 5 Bronze Software
Support 2-hr response for Novell NetWare Operating System, Next Available
Specialist (6-3 Part Number for U.S.) 239968-002
9 x 5 4-hour H/W, 5 x 9 2-hour O/S (NT & NetWare), Three Years (6-3 Part
Number for EMEA) 179834-022
HP Care Pack Priority Services for ProLiant Servers – Priority 24 Level
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software
Support,
2-hr response for Windows NT, Windows 2000, Professional, Server or
Advanced Server Operating System, Next Available Specialist (6-3 Part Number
for U.S.) 239930-002
24 x 7 HW, 4-hr response, Named HW engineer; 24 x 7 Bronze Software
Support,
2-hr response for Novell NetWare Operating System, Next Available Specialist
(6-3 Part Number for U.S.) 239970-002
7 x 24 4-hour H/W, 7 x 24 2-hour O/S (NT & NetWare), Three years (6-3 Part
Number for EMEA) 179839-022
QuickSpecs
Compaq ProLiant DL320
Options
DA - 10692 Worldwide QuickSpecs — Version 48 — 10.17.2003 Page 27